FAQs

For a secure and seamless payment process, we use Shopify Payments powered by Shopify. Your payment information is protected, ensuring your safety.

To redeem a discount code, just input it in the "Discount Code" field during the checkout process. Make sure it’s correct before you complete your order, since applying it after checkout may not be feasible.

Absolutely! Once your order has been dispatched, you will receive tracking information via email. This allows you to follow your order until it arrives at your home. Track Your Order

If you have questions about your order, our dedicated customer support team is here to help. You can reach us at Support@HobbyFox.shop. Please provide your email address and order number for quicker service.

To modify or cancel your order, kindly contact Customer Service at Support@HobbyFox.shop. We'll do our best to accommodate your request. However, please note that cancellations may not be possible once an order has shipped. For further details, visit our Refund and Return Policy.

If you experience any delays or problems with your order, please check with the carrier to confirm the delivery address. Additionally, providing your phone number can help expedite a carrier claim to track your package, usually within a week.

Once your return is authorized, monitor the return tracking number. After the item is received at our warehouse, we will process your refund quickly within 2-3 business days.

For products that need assembly, instructions are provided within the packaging. If you need further assistance, feel free to reach out to our customer service at Support@HobbyFox.shop, and we can offer online instructions for your product.