Refund policy

Cancellation Policy

You have the option to cancel your order and obtain a refund before it has been dispatched. After it has been shipped, please wait for it to be delivered and then initiate the return process.

Returns & Exchanges

Your satisfaction is our top priority. Most items in their original state can be returned within 30 business days following delivery.

1. Contact our Customer Service team to initiate a return and provide details regarding the item(s) and the reason for the return.
2. Once you receive our return instructions, carefully pack the item(s) in their original packaging.
3. Return the item(s) according to the provided directions. We will supply you with the return address and shipping details once your return request is authorized. (Please note: Unauthorized returns will not be accepted).
4. Generally, we process most returns within 5 business days after receiving your package.

Return Conditions

You have a period of 30 business days from the date of delivery to decide if an item is suitable for your needs. Please reach out to us within this timeframe for any returns or exchanges.

To qualify for a return, the item must remain unused and in its original packaging, accompanied by a receipt or proof of purchase.

Please refrain from returning your purchase directly to the manufacturer.

Return Charges

If the return is a result of our error (such as incorrect or faulty products), we will issue a full refund.

If the return is based on buyer preference (like dissatisfaction with the product or ordering the wrong size), a full refund will still be provided.

No restocking fee will be charged for returned items.

Refunds (if applicable)

After we receive and evaluate your return, we will notify you via email regarding the status of your refund approval or denial.

If approved, your refund will be processed within 10 business days and returned to your original payment method.

Delayed or Missing Refunds (if applicable)

If you do not see your refund, start by checking your bank account. Then, contact your credit card provider, as processing times may vary.

If you continue to face issues, reach out to your bank. For further assistance, email us at Support@HobbyFox.shop.

Sale Items (if applicable)

Refunds are only applicable to items purchased at regular price; items on sale are not eligible for refunds.

Exchanges (if applicable)

We only facilitate exchanges for items that are defective or damaged. To begin an exchange for the same item, please contact us via email at Support@HobbyFox.shop.

Shipping durations for exchanged items may vary depending on the location.

Return Address

To initiate a return, please reach out to us at Support@HobbyFox.shop. We will provide you with the return shipping address once your request is approved; returns submitted without prior authorization will not be accepted.

We are eager to assist you. Please reach out to us at:

Email: Support@HobbyFox.shop